Please DO NOT email us asking us to cancel your subscription, this can only be done through CCBill. It is the subscriber's responsibility to manage his/her subscription.
You will need the Adobe Reader installed on your computer to be able to open and view the subscription form. The Adobe Reader is free to download.
- Your Caps Lock maybe on, passwords are CaSe SeNsItIvE.
- You entered your password incorrectly and your ip address was blocked. If you enter your username/password incorrectly 3 times or more within a 5 minute period your IP address will be blocked for 60 minutes. If your IP address gets blocked and you try logging in before the 60 minutes has expired you will still be denied access even if you enter your username/password correctly. Simply wait the 60 minutes without attempting to access the members area then enter your username/password correctly and you will be granted access.
- Your subscription was canceled and has expired.
- Your credit card failed to rebill and your subscription has expired.
- You abused your password and your subscription was terminated.
If you are able to view the sample video clips on the tour page and on the what's new page then you can view all of the video clips in the members area, they are the same format just larger file sizes which take longer to download.
If you have any questions regarding the website, its content, etc., please contact us with any questions you have PRIOR to joining! This is clearly stated in the Website Agreement which you agreed to by entering this website.
MPEG4 (.mp4) and 
Windows Media (.wmv) format only.
It is ideal that you have a high speed connection such as DSL, Cable, T1, etc.
MPEG4 (.mp4) and 640x480 when viewed as Windows Media (.wmv).
Video Clips from 2001-2003 were recorded in analog format. Clips from 2004-2011 were recorded in DV (Digital Video) format.
Videoclips recorded from 2012 moving forward are being recorded in HD (High Definition) and are available as 1280x720 in the Windows Media (.wmv) format.
If you have clicked on the Windows Media (.wmv) link, Windows Media Player will open (unless you have changed your system preferences) and will display a black screen and appear as if nothing is happening. What is in fact happening is the video is downloading in the background and when enough of the file has downloaded playback will begin.
If you have clicked on the Mpeg4 (.mp4) link a new page/tab will open and you will see the QuickTime logo and it may appear as if nothing is happening. What is in fact happening is the video is downloading in the background and when enough of the file has downloaded playback will begin.
No matter the format chosen, when playback begins the video may "stop and stutter" as it is still downloading in the background. The video files are "progressive" download files, not true "streaming" files.
For best viewing "right click" (see example below) on the link of the video file you wish to view and choose "Save Target As" (Internet Explorer), "Save Link As" (FireFox), etc., and download the file to your local hard drive and then playback from your hard drive for smooth playback. If the MPEG4 (.mp4) files "stutter" on your computer (when playing back directly from your hard drive) your computer and its hardware may simply be out of date and may need upgrading. If this is the case please view the Windows Media files instead as they are encoded with a lower bit rate.
Our DVD's are professionally replicated, not duplicated.
Replicated means that the master DVD media is sent to a professional DVD replication facility and a glass master is created and each DVD is pressed or "stamped" from the glass master.
The labels on the DVD are just like a Hollywood title or an XBox disc in full color and will not peel after time like the kind of label used from a label stick on kit. All DVD's are shipped in a white CD sleeve, there is no outer packaging any longer to save you shipping costs and storage space!
Compatibility:
Due to the fact that our DVD's are professionally replicated and not duplicated they will play fine in all DVD Players in the U.S. (Set Top, PC, Portable, etc.).
Our DVD's are not region coded. It is our understanding that many European DVD players will play non region coded NTSC DVD's. If you are in Europe please double check your DVD player compatibility with U.S. non-region coded DVD's. Keep in mind that all sales are final so please double check.
We will NOT issue refunds for European DVD player incompatibility issues. We will only issue replacements of defective or damaged discs of the same title only!
If you have any questions about our DVD's please feel free to contact us PRIOR to ordering.
Orders within the United States are shipped discreetly via first class mail with delivery confirmation. When your order has been shipped an email confirmation (if an email address is provided) will be sent which will contain a delivery confirmation number. The status of your order can be viewed on www.usps.com
If you are interested in placing an order and wish to have it the next day via United States Postal Service Express Mail please place the order by phone before 1pm eastern time.
International Shipping:
Orders outside of the United States are shipped discreetly via first class mail. When your order has been shipped an email confirmation (if an email address is provided) will be sent which will contain a customs label confirmation number. On international orders we have to list the contents of the package (i.e. 2 DVD's), there is absolutely no indication as to the type of DVD(s) enclosed.
Some countries charge an additional customs fee for you to pick up your order. If this is a concern please check with your local postal service prior to ordering. We will not issue a refund due to unforeseen additional postal fees from a country other than the United States.
If you have any questions regarding how your order will be shipped please feel free to contact us.
All Sales are Final!
If you have any questions regarding our Refund Policy please feel free to contact us.
You will need the Adobe Reader installed on your computer to be able to open and view the subscription form. The Adobe Reader is free to download.